Zonal Business Manager

  • Airtel Nigeria
  • Feb 11, 2019
Full time Business Development Marketing Sales

Job Description

The Position will be responsible for planning, monitoring and ensuring achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Airtel is looking for a suitable candidate to fill the role. The job description in details also include the following;

  • Increase Revenue earning customer net additions - Prepaid
  • Identify and formulate zonal sales strategies to help Drive gross additions
  • Supervise health of acquisitions, compliance on activations
  • Increase  Revenue earning customer net additions - Postpaid
  • Achieve Net Revenue of the zone
  • Identify and formulate Customer Service Development  Strategies to help drive Collections and Bad Debts performance of the zone
  • Drive the reduction of recharge turnovers and first bill churn & zero recharge.
  • Deliver on Channel Satisfaction Score
  • Implement the audit and review of channel partners & distributors to ensure Healthy ROI
  • Expand distribution Width and Depth
  • Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
  • Network Coverage & Quality
  • Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
  • Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
  • Achieve Employee Engagement  scores in line with the Engagement target for the Zonal Business area
  • Continuously motivating the front line employees  through leadership by examples
  • Implement all action plans that will address hygiene issues etc. from engagement survey

Experience

  • Bachelor's degree in Management or related Social Sciences
  • Masters in Business Administration would be preferred additional qualification
  • 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses
  • Elevant experience in Telecom industry is desirable

Qualification(s)

Salary

Negotiable